pk33's Privacy Policy — Your Data, Our Responsibility

pk33 ("we", "us", or "the platform") provides a trusted online entertainment service for users in Bangladesh. Protecting your personal privacy is one of our core responsibilities. This Privacy Policy describes what information we collect about you when you use the pk33 website (pk33.fit) and related services, how that information is processed, the purposes for which it is used, and what your rights are.

This policy applies to the use of any pk33 service, product, or platform. By registering an account on our platform or continuing to use our services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our services and contact us for assistance.

pk33 collects user information in several ways. The types of information are described in detail below:

2.1 Information You Provide Directly

When creating an account or using our services, you provide us with the following information yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay, bank transfer)
• Residential address
• Messages and information sent when contacting support

2.2 Automatically Collected Information

When you use the pk33 website or services, certain information is collected automatically:

• IP address and device identifier
• Browser type and version, operating system
• Which pages were visited and how long you stayed on them
• Login time and date, session information
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

To verify identity, prevent fraud, or ensure legal compliance, we may verify information from trusted third-party sources. In such cases, only the minimum necessary information is collected.

pk33 uses collected information for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing transactions — completing deposits and withdrawals
• Managing bonuses, rewards, and promotions
• Providing customer support and resolving complaints
• Analyzing and improving platform performance

3.2 Security & Legal Compliance

• Detecting and preventing unauthorized access and fraudulent activity
• Completing account verification (KYC — Know Your Customer)
• Complying with anti-money laundering (AML) regulations
• Ensuring compliance with applicable laws and regulations
• Implementing responsible gaming policies

3.3 Communication

• Sending important account notifications and transaction confirmations
• Sending promotional messages based on your consent
• Informing you about changes to platform policies or services

pk33 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.

4.1 Cookies We Use

• Essential Cookies: Essential for the basic operation of the website. Without these, the site will not function properly.
• Functional Cookies: For remembering your preferences and settings, such as language selection.
• Analytics Cookies: For understanding how users interact with the site, which helps us improve our services.
• Security Cookies: Help detect and prevent fraudulent activity.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that rejecting essential cookies may limit some features of the site. For any questions about cookies, contact our support team.

pk33 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted third-party partners for necessary tasks such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technical support, and game software provision. These partners are bound by strict confidentiality agreements and may use the information only for specified purposes.

5.2 Legal Obligations

We may disclose information when required to comply with a court order, government directive, or applicable law. In such cases, we always seek legal advice and, where applicable, make every effort to notify you.

5.3 Business Changes

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will inform you in advance and explain your options.

pk33 applies industry-leading security standards to keep your personal information protected. The key elements of our security framework are:

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive data — especially financial information — is kept in encrypted form.
• Access Controls: Only authorized personnel can access data for specific, defined purposes.
• Regular Security Audits: Regular system audits are conducted to identify vulnerabilities.
• Firewall & Intrusion Detection: Advanced technical safeguards to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional verification layer to protect your account.

However, transmitting data over the internet is not entirely risk-free. We strive for the highest level of protection, but no method is 100% impenetrable. Keep your password confidential and notify our support team immediately if you notice any suspicious activity.

pk33 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active Account Data: Retained for the duration that the account remains active.
• Transaction Data: Retained for the period specified in accordance with financial regulatory guidelines.
• Identity Verification Documents: Retained for a defined period to meet legal requirements.
• Closed Account Data: Retained after account closure for as long as necessary for regulatory requirements and dispute resolution.

Once the retention period ends, data is securely deleted or anonymized.

As a user of the pk33 platform, you have the following rights over your own information:

8.1 Right of Access & Copy

You may request a copy of your personal information stored with pk33. We will fulfill this request within a reasonable timeframe.

8.2 Right to Rectification

If your information is incomplete or incorrect, let us know — we will correct it promptly. Some corrections may require identity verification.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, legal obligations or ongoing disputes may mean that not all information can be deleted immediately.

8.4 Right to Restrict Processing

You may request that the processing of your information for certain purposes be restricted, particularly in relation to marketing communications.

8.5 Filing a Complaint

If you believe your privacy rights have been violated, contact our support team first. We will endeavor to respond to your complaint appropriately within 30 business days.

pk33's services are exclusively for adults aged 21 or older. We do not knowingly collect personal information from any minor.

We verify age at the time of account registration. If a person registers using false information and is later identified as a minor, we will immediately close the relevant account and delete the collected information.

If you know of a minor who has created an account on pk33, please notify our support team immediately.

pk33 reserves the right to modify or update this Privacy Policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• Posting a prominent notice on the website
• Sending a notification to your registered email address
• Informing you of the change when you log in to the service

Continuing to use the service after the updated policy is published will be considered acceptance of the new policy's terms. If you do not agree to the changes, contact our support team to close your account.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. pk33's support team is available 24 hours a day, 7 days a week.

For privacy-related requests, you may be required to provide certain information to verify your account identity. This ensures we are responding to the request of the correct person.